Monthly subscription renewals can be cancelled at any time, up to a week after renewal. Annual subscription renewals can also be cancelled at any time, up to two weeks after renewal.
Annual subscriptions have a 12 month commitment of £5/month, which means you will continue to be charged £5/month until you pay the full £60 even once you have cancelled your subscription.
*Please be aware that you may not be charged for your ride immediately. You card may be charged 24-48 hours after using the bike.
To correctly return a bike, you must return it to an official docking station.
For extra convenience, you can also choose to receive a customer card for a fee of £2 when you register.
This makes using the scheme even quicker and easier, as you’ll just tap the card on the bike computer to hire.
Discount for Brunel University London members
If you’re a Brunel employee or student with an @brunel.ac.uk email address, you benefit from a discounted £30 membership. You can also buy a termly membership for £10 per term, which correspond with official Brunel term dates. Simply select Brunel University London when registering, and choose your preferred subscription in the menu below.
If a single hire exceeds 24 hours, you will have to be charged for the whole of the following day.
Additional charges will apply in the following circumstances:
Any Santander Cycle returned outside an official station:
- First incident: £10
- Second incident: £20
- Third incident: £30
If a customer returns a bike incorrectly more than three times, their account will be closed.
- Damaged bike: Up to £200 depending on severity of damage
Please check the terms and conditions for more details.