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The 3 easy ways to hire a bike…

Use the app

Use the app

  • Enter the bike number and you’ll receive a 4-digit code
  • Enter the code into the bike computer, press ok, and the bike will unlock
  • Secure the cable lock in the holder on the basket and off you go!

Video guide

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On the bike

On the bike

  • Enter your registered mobile number and 6-digit PIN into the bike’s computer, or
  • Tap your customer card on the bike’s computer and enter your 6-digit PIN
  • Secure the cable lock in the holder on the basket and off you go!

Video - onboard bike computer
Video - customer card

By phone

By phone

  • For Milton Keynes and Brunel call 020 8166 9851, and for Swansea call 02922 481736.
  • Follow the instructions to receive your 4-digit code
  • Enter the code into the bike’s computer
  • Secure the cable lock in the holder on the basket and off you go!

Video - hiring by phone
Video - unlocking

Need to make a stop mid trip? No problem!

  • Temporarily lock the cycle by passing the cable lock through the fork and securing the bike
  • Press C to park; and
  • When you return, re-enter your 4-digit code to release the lock.

Remember, your hire time continues until you return the bike to a docking station.

Once you've finished your ride...

  • Return your bike to any Santander Cycles docking station
  • Push the lock cable through the docking station rack and fork to secure
  • Push to lock, pull to check
  • Press OK to end the hire and wait for the Returned confirmation message

Video guide

    Station full?

    • Lock the bike to itself with the cable lock and leave it next to the station
    • Just confirm you’ve returned it on the bike’s computer or call the nextbike team on 020 8166 9851 for Milton Keynes and Brunel, or 02922 481736 for Swansea.

    The Santander Cycles App

    The perfect tool for help with station locations, availability, route planning as well as all your account information. Download now from the App Store.

    Apple Store Google Play

    Apple Store Google Play