Monthly subscription renewals can be cancelled at any time, up to a week after renewal. Annual subscription renewals can also be cancelled at any time, up to two weeks after renewal.
Annual subscriptions have a 12 month commitment of £5/month, which means you will continue to be charged £5/month until you pay the full £60 even once you have cancelled your subscription.
*Please be aware that you may not be charged for your ride immediately. You card may be charged 24-48 hours after using the bike.
To correctly return a bike, you must return it to an official docking station.
For extra convenience, you can also choose to receive a customer card for a fee of £2 when you register.
This makes using the scheme even quicker and easier, as you’ll just tap the card on the bike computer to hire.
If a single hire exceeds 24 hours, you will have to be charged for the whole of the following day.
Additional charges will apply in the following circumstances:
Any Santander Cycle returned outside an official station:
- First incident: £10
- Second incident: £20
- Third incident: £30
If a customer returns a bike incorrectly more than three times, their account will be closed.
- Damaged bike: Up to £200 depending on severity of damage
Please check the terms and conditions for more details.