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The 3 easy ways to hire a bike…

Use the app

Use the app

  • Scan QR code on the bike OR enter bike number.
  • Confirm the bike number.
  • Frame lock and bike dock will open automatically.

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On the bike

On the bike computer

  • Hold Santander Cycles MK customer card on the card icon at the rear of the bike.
  • Frame lock and bike dock will open automatically.
By phone

By phone

  • Call 0208 166 9851
  • Frame lock and bike dock will open automatically.

Need to make a stop mid trip? No problem!

  • To park the bike temporarily, open the nextbike app and press ‘Park.’ Then press down the frame lock lever. A beep will confirm that the bike is locked.
  • To continue the ride, press ‘Open Lock’ on the app to reopen the frame lock.
  • Note: Your rental is still running in park mode.

Once you've finished your ride...

  • Return your bike to any official Santander Cycles docking station.
  • Push the bike into a dock and return the bike by pressing the lever down on the rear frame lock. A beep will confirm that the bike is locked.
  • Please note: returning your bike outside official stations will result in an additional service fee.

Station full?

  • If the docks are full, return the bike next to the station and call Customer Services.

The Santander Cycles App

The perfect tool for help with station locations, availability, route planning as well as all your account information. Download now from the App Store.

Apple Store Google Play

Apple Store Google Play