
The 3 easy ways to hire a bike…
Use the app
- Scan QR code on the bike OR enter bike number.
- Confirm the bike number.
- Frame lock and bike dock will open automatically.
On the bike computer
- Hold Santander Cycles MK customer card on the card icon at the rear of the bike.
- Frame lock and bike dock will open automatically.
By phone
- Call 0208 166 9851
- Frame lock and bike dock will open automatically.
Need to make a stop mid trip? No problem!
- To park the bike temporarily, open the nextbike app and press ‘Park.’ Then press down the frame lock lever. A beep will confirm that the bike is locked.
- To continue the ride, press ‘Open Lock’ on the app to reopen the frame lock.
- Note: Your rental is still running in park mode.
Once you've finished your ride...
- Return your bike to any official Santander Cycles docking station.
- Push the bike into a dock and return the bike by pressing the lever down on the rear frame lock. A beep will confirm that the bike is locked.
- Please note: returning your bike outside official stations will result in an additional service fee.
Station full?
- If the docks are full, return the bike next to the station and call Customer Services.